Level 3 ICT Services Apprentice – St Richards Catholic College

Vacancy description

Key tasks:

  1. Learn to provide ICT technical support for the County Council and schools following corporate procedures and standards.
  2. Learn to install and maintain ICT services in a range of locations, for the use, support and development of applications and systems in line with business requirements and targets.
  3. Learn to contribute to the work of the team in the delivery of projects and support as required by the Service Manager.
  4. Learn to complete personal and service administration.
  5. Demonstrate a willingness to work flexibly, sometimes outside of normal core hours in response to service demands as agreed with the Service Manager.
  6. Undertake the apprenticeship training including NVQ in ICT Practitioner Level 2 and 3, Certificate in ICT Practitioner Level 2 and 3, and Key Skills in Communication and Application of Number at Level 2.


Requirements and prospects

Desired skills

  • Good communication and inter-personal skills.
  • Able to converse at ease with customer and provide advice in accurate spoken English
  • Analytical thinker.
  • Ability to use initiative to think through problems to find solutions.
  • Literate with good written communication skills and able to complete Keys Skills in Communication at Level 2.
  • Numerate and able to complete Key Skills in Application of Number at Level 2.

Personal qualities

  • ICT desktop hardware skills, including installing PCs and printers.
  • ICT desktop software skills, including Microsoft operating systems and standard office software.

Desired qualifications

The desired candidate will have achieved a minimum of Grade 4/C in English and Maths at GCSE or equivalent. Consideration may be given to those who do not meet this criteria, though have relevant experience.

Future prospects

Upon successful completion of this apprenticeship, learners may apply to enter the register of IT Technicians to demonstrate professional competence at SIFIA level 3. In addition, apprentices may secure a full-time position within the relevant sectors. Apprentices may also progress onto a Higher/Degree level apprenticeship such as Level 4 Network Engineer and Level 6 Digital Technology and Solutions Professional.

Things to consider

  • Are you able to ge to work everyday for 8:30am?
  • Are you going to be able to support yourself for the duration of the apprenticeship?
  • Does this apprenticeship represent progression for you?


Training provider

Training to be provided

  • Level 3 Diploma in ICT Professional Competence;
  • Level 3 Certificate in ICT Systems & Principles;
  • Functional Skills Level 2 in Maths and English.

Apprenticeship framework

IT, Software, Web and Telecoms Professionals

Training provider


£3.70 per hour